The Irish family carer help map
Who to contact, what to ask and where to write the answer
Republic of Ireland only · Last reviewed: 18 July 2026
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Who can help?
Need
Immediate danger or urgent medical help
Contact
Emergency services
Phone
112 or 999
Need
A health service, assessment or support at home
Contact
HSE Live
Phone
1800 700 700
Hours
Monday to Friday, 8am to 8pm; Saturday, 9am to 5pm; Sunday and bank holidays, closed
Url
https://www2.hse.ie/contact/
Ask
I am helping to coordinate care for a relative in __________. Who is the correct local service to contact about __________?
Need
An entitlement, form, right or application
Contact
Citizens Information Phone Service
Phone
0818 07 4000
Hours
Monday to Friday, 9am to 8pm
Url
https://www.citizensinformation.ie/
Ask
I am trying to understand __________. Can you explain the current eligibility rules and the steps to apply?
Need
Support for you as a family carer
Contact
Family Carers Ireland National Freephone Careline
Phone
1800 24 07 24
Url
https://familycarers.ie/
Ask
I am helping to care for __________ and I need guidance with __________. What carer support is available locally or online?
Need
A possible abuse or neglect concern
Contact
GP, public health nurse or local HSE safeguarding and protection team
Url
https://www.hse.ie/complaints-feedback/report-a-concern-about-a-vulnerable-adult/
Ask
I want to raise a concern about what I have seen or heard. What information do you need from me?
Write down the answer
Name or service given:
Reference number:
Next step:
Who will do it?:
By what date?:
Before you call
- Your relative's county and Eircode
- Their GP and relevant service names
- A short factual description of the issue
- Any application or reference number
- Pen and paper for the name of the service and next step
Share information carefully
Do not share more personal information than the service needs. Where possible, involve your relative and ask what support they want.
Important
- This resource is general information, not a medical assessment and not medical, legal or financial advice.
- Where possible, involve your relative in decisions, ask what support they want and respect their wishes. Concern does not remove their voice.
- For a non-emergency concern about possible abuse or neglect, speak to a GP, public health nurse or local HSE safeguarding and protection team. You can report what you know even if you do not have every detail.
- If someone needs immediate medical help or is at immediate risk of harm, call 112 or 999.
Sources
Checked 18 July 2026. Links may change.